Purchasing and Ownership FAQs

Contact our sales team through the Demo Request form on any product page or reach us directly at info@operativeexperience.com. We offer virtual demonstrations, in-person evaluations, and tradeshow demos — visit us at upcoming events including IMSH and I/ITSEC.  Our team will help you match the right simulator configuration to your training mandates and budget

Operative Experience Support includes our online Help Center with user guides, software downloads, and troubleshooting articles, plus direct access to our technical support team. Optional extended support and maintenance programs are available to minimize downtime and maximize the life of your investment. 

Depending on the simulator, consumables may include simulated blood, replacement tissue and skin components, and interchangeable trauma limbs or wound modules. Replacement components and accessories can be ordered directly through your OEI representative. Maintenance procedures — including fluid system flushing and tissue care — are documented in the Help Center to keep your simulators training-ready.

Every OEI simulator includes onboarding to get your instructors running scenarios with confidence. Simulators are controlled through the OEI Sim Pro app, which provides touchscreen control of physiology (heart rate, respiration, SpO2, blood pressure, bleeding, and more), a scenario editor, drug recognition, integrated 12-lead ECG patient monitoring, simulation logs, and real-time diagnostics — with regular software updates that add new scenarios and capabilities over time.